Privacy policy

At Roza 93, we are committed to protecting your privacy.
We use the information we collect about you to process orders and to provide an efficient customer service.

What information do we collect and how do we use it?
When you request information about a product or service or make a booking on our site, we may need to know specific information about you.

This enables us to process your requests and respond to your needs promptly.

Our site’s booking and contact forms require users to give us contact information (e.g. your name, your e-mail address and your actual address). We use customer contact information from these forms to provide you with the cleaning services you request, to send you information about our company, promotional materials and also information from our partners. We will never send you email from mailing lists unless you specifically opt into it.

This site may contain links to other sites. Roza 93 is not responsible for the privacy practices or the content of such websites. We will not always pass your information onto linked sites; however, we might.  We cannot protect your information if you provide information to that site.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the Roza 93 site.

How does Roza 93 protect customer information?
We do not store any data online but securely store information offline on our office server. The server is not connected to the Internet and only our staff have access to the personal data stored there.

Will Roza93 disclose the information it collects to outside parties?
Roza 93 does not sell, trade or rent your personal information to others as a matter of standard policy.

To correct/update my details:
This site gives users the following options for changing and modifying information previously provided:

  1. You can send an email to admin@roza93.co.uk
  2. You can send mail to the following postal address:
    Roza 93 Ltd
    305 Regent Park Road
    Finchley
    N3 1DP

Website Cookies
Cookies are also used for our website security protection plugin (called iThemes). This plugin reads IP addresses so that it can better secure the site – and offers an IP blacklist/whitelist to protect our site from being hacked.

You do have the option to disable cookies in your browser if you so choose, by finding your settings and following these instructions. This should not affect the functionality of the company website, but could affect other sites you may visit.

Emails from the Enquiry Form
Our Contact Enquiry Form is a simple way for you to send us details of the service you require from us. The information provided is only used for our company to build quotes for services offered. Only our colleagues process this information to build estimates/quotes in-house and information does not leave our office. We do not store these emails on a database and do not use them for mailing lists.

We never send unsolicited emails to our clients, and will only contact you in regards to any services you request from us. Emails are only backed up onto local disk drives and are not accessible to anyone who is not a company employee.

We do not share these client emails or email addresses with any external parties, unless we receive express permission from the client to do so (such as when forwarding on a message at their request).

Invoices
We hold names, company addresses, telephone numbers and email addresses from our clients for invoices. This is only used for accounting and tax purposes. Under the GDPR we are not required to ask for consent to send invoices and other transactional emails to customers. We only use this personal information internally and do not share any information with other businesses or for marketing reasons.

The ‘Right to Be Forgotten’
Under the new GDPR, individuals can now request ‘the right to be forgotton’. If for any reason you’d like to have your personal data removed from our systems or to request a report of what data we hold on you, it is your legal right to request this and for us to comply within 1 month. We will provide a report to show you this has been done. For more information from the ICO regarding ‘the right to erasure’, please see here.

You can easily request a data report here or data deletion here

The system will send you an automated email confirmation link, and once confirmed will receive your report/deletion.

Tell us what you think:
Roza 93 welcomes your questions and comments about privacy. Please submit a message by clicking here.

Contacting the website:
If you have any questions about this privacy statement, the practices of this site or your dealings with this website, you can contact:

  • Roza 93 Ltd
    305 Regent Park Road
    Finchley
    N3 1DP


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