TERMS & CONDITIONS

NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BEFORE MAKING A BOOKING YOU MUST AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE FROM TIME TO TIME AT OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE.

Pricing
Roza 93 reserves the right to amend the initial quotation, should the Client’s original requirements change or following inspection of your property.

Access
The Client must provide electricity and running water at the premises where the service is to be performed. The Client is responsible for providing access to the property at the scheduled time. If keys have been provided, they must open and close all locks without difficulty. Failure to provide access to the property is subject to a £50 non-refundable fee.
The cleaning company is NOT responsible for any alarms triggered during a cleaning service visit. The customer MUST provide the cleaning company with full instructions for disabling and/or resetting any alarm systems on the premises
The Client is requested to arrange a suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable.
Set the heat to minimum on your AGA oven in order for us to clean it without any risk of injury.
Please provide access to the property in order for our window cleaning technician to dry the windows by hand.

Payment
Payments associated with services provided are arranged by the methods listed below, as follows:
I. Cash payment
II. Bank transfer payment
III. Cheque payment
Invoice will be provided within seven days after payment is received. This is required by our Accounting Department for processing, verifying and audit purposes.
I. Cash payments
Cash payment may be made at the start of the job or upon completion, directly to the supervisor.
II. Bank transfer payments
II. 1. Bank transfer payments from private customers are only acceptable upfront. The amount associated with the requested work must be effected into a specified bank account at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these payment terms are not met, our company holds the right to cancel the service.
II. 2. Bank transfer payments from corporate customers must be received within 20 working days of completion of the agreed work. Roza93 reserves the right to claim interest as stated on the invoice and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms. No further bookings will be accepted from corporate customers whose accounts are in arrears.
II. 2.a. For corporate customers requesting services valued at £500.00 or more, a deposit of 50% is payable at least two days prior to the service. If the deposit has not been received by this date, Roza93 holds the right to cancel the booking.
IV. Cheque payments
IV. 1. Cheque payments should be made upon completion of service directly to the supervisor.
IV. 2. Cheques can be posted within a time frame of five working days for private customers and 15 working days for corporate customers.
IV. 3. Roza 93 reserves the right to claim interest as stated on the invoice and compensation for debt recovery costs under the Late
Payment legislation if payment is not received according to our agreed payment terms. No further bookings will be accepted from corporate customers whose accounts are in arrears.
Upon booking any type of service, you must confirm that you have read and agreed with Roza93’s Payment Terms and Conditions, as well as the General Terms and Conditions.

Cancellations
The Client can cancel or reschedule a service with at least 48 hours’ notice by phone or email. Failure to provide the required notice will result in a charge of £ 50.
The Client may terminate a regular cleaning service (rather than just cancel one week’s appointment) by giving at least one full week’s notice via e-mail and specifying the final cleaning date. We would appreciate knowing the reason.
The Client must pay the full price of a cleaning visit if the regular cleaning service is cancelled or rescheduled without 48 hours’ notice or is terminated less than one week before the booked visit.
We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well- being of our staff.
Roza 93 reserves the right to cancel or reschedule a service where the assigned staff member is unavailable due to an accident or unexpected circumstances.

Insurance
Roza93 Ltd and the individual cleaners who work for us hold Public Liability Insurance
Claims can be covered by the Company and/or its operatives insurance, only if the damage/breakages are reported within 24 hours of the cleaning service visit.
The Company reserves any right to refuse disclosure of confidential company documents.

Claims
No refund claims will be considered once the cleaning service has been carried out.
Roza 93 aims to carry out each and every service to our Clients’ satisfaction. If the Client is not satisfied with our work, we require written notice with details of the complaint to be received within 24 hours of the work being completed. We pledge to fully investigate any complaint and attempt to resolve it to the Client’s satisfaction, or alternatively to a reasonable standard.
The Company may require entry to the location of the claim within 24 hours to correct the problem.
The Client agrees to allow the Company back to re-clean and inspect any disputed areas/items rather than arrange for a third party to carry out services.
The Client must be present at all time during the recovery clean.
Roza 93 reserves the right to only offer one recovery clean per service.
While our staff make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed.
In case of damage, proven to be caused by us, Roza93 will repair the item at our cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement. This liability applies only once the payment for the service has been received in full.

Liability
The Company shall not be liable for any third parties who enter or are present at the Client’s premises during the cleaning visit. The cleaners cannot be relied upon to grant access to the property to any third parties.
The Company requests that all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased, regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.
Freezers must be defrosted in advance as the timescale for defrosting will not allow for us to clean it thoroughly.
We cannot guarantee our End of Tenancy Cleaning service when furniture or people are still present in the property at the time of the cleaning.

We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
Roza 93 is not liable for any wear to or discolouration of fabric that becomes more notable once dirt is removed.
We are not liable for damage caused by faulty products/equipment provided by the customer.
For all services other than End of Tenancy Cleaning we shall not be liable for completing jobs that are not listed on the customer’s task list.
The Company shall not guarantee After Builders Cleaning service when building work has not finished and there still are people present on site.

Regular domestic cleaning service
The Client agrees to pay cash to the cleaner directly on the day or by setting up a bank Standing Order before the service commences. If the payment is not received, the cleaning company reserves the right to suspend or cancel the service.
Regular cleaning service operates under a minimum agreed time, which is confirmed by e-mail in writing. Roza93 must be notified by e-mail at least 48 hours before the arranged service regarding any changes to the agreed cleaning time, including the number of hours required.
If the Customer requires any changes to the Service to be provided this is to be agreed by Roza at least 48 hours prior to the agreed time of service.

Roza 93 does not require minimum term contract for regular domestic cleaning services. We require at least one week’s notice to terminate the service.
The Client agrees to provide a list of cleaning tasks required as well as all detergents, supplies and equipment needed for the cleaning, unless otherwise agreed. All equipment and supplies should be in safe working order.
Roza 93 is not liable for completing jobs where sufficient cleaning products or equipment have not been supplied.

NO ENGAGEMENT OF CLEANERS
The Customer acknowledges that Roza 93 invests significant resources in recruiting, selecting and training its Cleaners. Unless Roza gives its specific prior written permission the Customer shall not directly or indirectly engage employ or contract with any Cleaner to provide services to the Customer or any associate of the Customer for any period during which the Service is provided by Roza or for a period of l2 months after the conclusion of any Service
The Customer acknowledges that Roza 93 may suffer loss and damage including without limitation, consequential loss, as a result of a breach of this clause by the Customer

If the Customer or associated party wrongly does hire or use such a Cleaner then the Customer shall pay a referral fee to Roza as specified below which sum Roza considers is a reasonable figure to compensate Roza for the loss of that Cleaner , namely:-
(a) Domestic Cleaner – £1,000
(b) Office Cleaner – £2,000
(c) Professional Cleaner – £3,000

Gardening Services
All quotes for Professional Landscaping/ Gardening Design are given after a survey on site.
Roza 93 has a minimum charge for basic gardening maintenance.
Garden Waste Collection is not included in the gardening price. It is given on site, depending on the state of the garden.
All quotes for basic gardening appointments booked over the phone are confirmed on site by the gardening team, before commencing work.

Special Offer Conditions
Promotional offers apply for addresses within M25.
Minimum charges apply.
All offers are subject to availability.
Promotional offers cannot be combined with other offers or discounts.
All prices include materials.
Prices for Carpet Cleaning are based on carpets of 15 square meters or less.
The £10 discount offer from Quote 8615 applies only to End of Tenancy, Carpet Cleaning, and After Builder Cleaning.
The £80 offer of Combined Spring Cleaning + Carpet Cleaning is for 3 hours of Spring Cleaning + Carpet Cleaning of 2 rooms of 15 square meters or less.
The £85 offer of Garden Maintenance + Driveway/Patio Cleaning is for 1 gardener for 2 hours to tidy your garden and jet-wash your driveway/patio (up to 15 square meters).
Every promotion has its own Terms and Conditions – for specific information, please call us.



bottom_logos